Frequently Asked Questions FAQ
1. Where Can I Shop?
Are your rings waterproof and tarnish-free?
Yes – they’re made to be waterproof and tarnish-free, so you can wear them every day without fading or discolouration.
Do you have real pearl rings in your collection?
Yes – our pearl ring in Australia range includes genuine freshwater pearls with a natural, timeless shine.
Are your jewellery designs exclusive?
Yes – our pieces are uniquely designed with a modern touch, so you’ll always stand out.
Do you offer gift packaging?
Absolutely – our jewellery comes with elegant packaging, perfect for gifting on special occasions.
2. Manage My Orders
How do I choose the correct ring size?
You can use our size guide on each product page, and some styles are adjustable for a perfect fit.
Can I wear these rings with other jewellery?
Absolutely – they’re ideal for stacking or pairing with bracelets, necklaces, and our Turquoise Drop earrings.
Can I track my order once it’s shipped?
Yes – you’ll receive a tracking link via email once your order has been dispatched.
Can I cancel or change my order after placing it?
Orders can be modified within a short time frame before shipping. Contact us immediately if you need changes.
3. Delivery
Are these rings suitable for daily wear?
Yes – they’re designed for everyday use while keeping their beauty and durability intact.
Do you ship jewellery across Australia and internationally?
Yes – we deliver Australia-wide and to select international locations. Shipping charges and times are shown at checkout.
How long does delivery take?
Standard delivery within Australia usually takes 3–7 business days, while international orders may take longer.
Do you offer free shipping?
Yes – free shipping is available on select orders above a minimum spend.
4. Returns & Refunds
Can I return or exchange my jewellery?
Yes – we accept returns and exchanges within 14 days of delivery, provided the items are unworn and in original condition.
How do I request a refund?
Simply contact our support team with your order details, and we’ll guide you through the refund process.
Are sale items eligible for returns?
Sale and clearance items are generally non-refundable unless faulty or damaged.
How long does it take to process my refund?
Refunds are processed within 5–7 business days after receiving your returned item.
5. Bulk Orders
Do you accept bulk or wholesale orders?
Yes – we cater to bulk orders for events, gifting, and corporate needs.
Can I get custom designs for bulk orders?
Yes – for large orders, we can discuss design customisation based on your requirements.
Do bulk orders have discounts?
Yes – we offer special pricing and discounts on bulk purchases.
How can I place a bulk order?
Simply reach out to our customer care with your order quantity and requirements.
6. Payment
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and other secure payment options available at checkout.
Is my payment secure?
Yes – all transactions are encrypted and 100% secure.
Do you charge any hidden fees?
No – the price you see at checkout is the final amount, with no hidden charges.
Can I pay in instalments?
Yes – we offer flexible payment options like Afterpay (where available).