Frequently Asked Questions
What is Kemi and Kathy?
We are a dedicated lifestyle store offering a curated selection of home, kitchen, and garden accessories. Our mission is to provide useful gadgets and high-quality pet products that make everyday life easier, more comfortable, and more stylish.
Do you offer product warranties?
Yes! We stand behind the quality of our gadgets and tools. Many of our electronic items and premium kitchen tools come with a manufacturer’s warranty. Please check the specific product page for details.
How do I choose the right size for pet products?
For pet beds and accessories, we provide detailed dimensions on each product page. We recommend measuring your pet or their current sleeping area to ensure the perfect fit and maximum comfort.
How do I care for my kitchen gadgets?
Most of our kitchen tools are designed for durability. While many are dishwasher-safe, we recommend reviewing the care instructions included with your product to ensure long-lasting performance.
How long does shipping take?
We process orders quickly so you receive your items as soon as possible. Most orders arrive within 2 to 7 business days across Australia. Remote locations may take slightly longer, up to 10 business days.
Do you ship nationwide?
Yes, we ship to all states and territories across Australia. Whether you need garden tools or pet supplies, we deliver straight to your doorstep.
Can I place bulk orders for gifts?
Absolutely. Our useful gadgets and home accessories make great gifts for housewarmings, corporate events, or family gatherings. Please contact us directly for information about bulk orders.
How do you ensure product quality?
We work closely with trusted manufacturers to ensure every item meets our high standards. From durable garden tools to safe pet toys, all products are tested for functionality and long-lasting use.
What is your return policy?
We want you to love your purchase. If you receive a defective item or a product that does not meet your expectations, please contact our support team at support@kamyandkathy.com within 30 days so we can assist you.
Are the garden tools weather-resistant?
Yes, our garden accessories are built to withstand outdoor conditions. To keep them in top shape for years to come, we recommend storing them in a dry place when not in use.
When do you release new products?
We are always on the lookout for the latest smart gadgets and home trends. New collections are released seasonally. Sign up for our emails to be the first to know about new arrivals!